A LoyaltyLobby reader sent us a question regarding a partially comped stay and the incorrect number of elite qualifying nights posted.
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Note that the Hyatt Regency Tokyo Shinjuku image is only used for illustration purposes.
Reader Question:
I stayed two nights at a Hyatt Regency hotel and they waived my first night fee as a compensation and only posted 1 night for my stay.
Is that a norm? Or I should ask them to post back the missing night?
This is often the issue if a hotel comps a night by reducing the price of it to zero, and not just with Hyatt.
Here’s what you should do to get the correct night credit:
1. 1-Night Stays
If the stay is entirely comped, ask the number of points deposited to your account that a free night at the property would require.
2. Multiple Night Stays
Two options:
a) Point deposit for 1 night (like on the 1-night stays)
or
b) prorated refund of the night by reducing the price of all nights of the stay.
Conclusion
We probably should run an updated piece on how to deal with on-property compensation negotiations when things are not as expected, or they go south.
The hotels prefer to discount the night or comp it, which is rarely the best option for the guest (elite night credit and points, and any bonus offers won’t post).