Unfortunately, a significant InterContinental opening in Rome this spring has been delayed, and guests with reservations have been contacted for rebooking options.
InterContinental Rome Ambasciatori Palace first accepted guest reservations from early March that were then delayed until later that month before moving to May 2 (currently). It is unclear when exactly the hotel is ready to welcome visitors.
You can access the InterContinental Rome Ambasciatori Palace website here.
READ MORE: IHG One Rewards Rate & Bonus Points Offers
A friend forwarded me an email from IHG for a reservation that was supposed to begin on April 23, 2023.
It is not clear, perhaps on purpose, if InterContinental Rome chose these three hotels listed in the email and if there is an agreement with them for reaccomondating misplaced guests.
IHG has had a tendency merely cancel reservations due to opening delays and not offering rebooking options or compensation.
Email From IHG:
I tried calling you regarding your upcoming reservations for the InterContinental Rome Ambasciatori Palace, checking in on April 23, 2023. However, I couldn’t reach you successfully so, I am sending this email instead. Due to unforeseen circumstances, the hotel has delayed its opening date. Because of this, they will be unable to honor your reservations for your stay. We sincerely apologize for any inconvenience this may cause.
However, the hotel has advised 3 non IHG hotels nearby. These hotels are listed below. should you wish to stay at these hotels you may contact the InterContinental Rome Ambasciatori Palace via email at reservations@ic-rome.com. They are open from Monday thru Friday from 9:00 AM to 5:00 PM local hotel time.
- Gran Melia Villa Agrippina
- Sofitel Rome Villa Borghese
- Anantara Palazzo Naiadi
Alternatively, if you would like to stay at an IHG Hotels & Resorts property, you may contact us at one of the numbers below or visit our website at www.ihg.com. We will make every effort to arrange alternate accommodations at our hotels. I have also listed our 3 IHG hotels nearby below.
Name: Hotel Indigo Rome – St. George
Phone: 39-06-686611
Distance: 2.23 Miles
Name: Crowne Plaza Rome – St. Peter’s
Phone: 39-06-66420
Distance: 5.55 Miles
Name: Holiday Inn Rome – Eur Parco Dei Medici Rome – Eur Parco Dei Medici
Phone: 39-06-65581
Distance: 10.24 Miles
As an IHG One Rewards Diamond Elite member, we realize you have many choices when it comes to your travel needs. We thank you for your patronage and look forward to serving you in the future.
Sincerely,
REMOVED
Case Manager
Customer Care
IHG Hotels & Resorts
United States and Canada
Phone: 800.621.0555
Fax: 801.975.1846
Email: hi-guestrelations@ihg.com
Europe, Middle East and Africa
Phone: +44 2033 499 179
Fax: +44 2033 491 715
Email: guestrelationsemea@ihg.com
Asia Pacific
Phone:
NZ: +61 2 9926 9740
AU: +61 2 9926 9713
Intl: +61 2 9926 9889
Fax: +61 2 9437 6722
Email: guestrelations.sp@ihg.com
www.ihg.com
The InterContinental Rome currently has availability from May 2:
And for many room types.
The hotel appears to go mainly for 120,000 points per night (a 15% discount campaign is ongoing).
Conclusion
I have a reservation for this hotel in late May booked last fall during one of the flash sales (120,000 points total for four nights), and who knows whether the hotel will be open by then. The opening has already been delayed by more than two months, which is NOT unusual.
The IHG options suggested in the email above are all significantly lower quality than this yet-to-open property. The only acceptable and comparable IHG property would be the recently opened Six Senses.
Has InterContinental Rome Ambasciatori Palace contacted you, and what have they offered, if anything?