Comments on: Contact Us

By: sardul singh

sardul singh — Sun, 14 May 2023 12:17:52 +0000

Hi John,
I have an issue with Aeroplan reward availability. For the last 2 or 3 month’s I cannot see any reward availability for India from any UK., European or far east Airport on date or any Star Alliance airline to any airport in India. Can you throw any light on this all other destinations are showing fine. Thanks. Sardul from UK.

By: Leo

Leo — Mon, 08 May 2023 16:46:09 +0000

Hi John,

I see that United special from Barcelona to LAX in Business Class as shown in the May 6th edition of your newsletter (RT fare Approx. $1650.00). Can this fare be reversed from LAX to Barcelona? We are planning on taking a trip in October 2023. Please advise.

Thank you

By: harleyclarkey

harleyclarkey — Sun, 30 Apr 2023 12:30:31 +0000

Celebrity? Total shameful rip off for drinks packages.
We reckon on €2,400 (!!??) for the 2 of us on a 12-day cruise this July.
Odd thing…the difference between our cruise price and the all inclusive – read slow restrictive WiFi, classic drinks and tips – was a colossal €2,500 EACH.
Am I correct in they buy their booze duty free from the most advantageous port?
So, I’m not at all bothered to drink a lot onboard. Drop the price – make more passengers buy – more profit.

By: William

William — Fri, 28 Apr 2023 01:52:20 +0000

Hello John is there any new Kimpton secret password out? the one I have was valid until February.
thank you

By: Frank Ca

Frank Ca — Sun, 23 Apr 2023 02:56:25 +0000

Any idea why Cathay Pacific is not allowing any business class award redemptions? I have been trying for several weeks now using all kinds of different dates yet it continues to show no availability using Asia Miles.

By: Robin Teasley

Robin Teasley — Sat, 22 Apr 2023 15:07:34 +0000

How do I add my family and friends to my account?

By: Tom Hughes

Tom Hughes — Tue, 07 Mar 2023 12:22:28 +0000

Does anyone know what the IHG Diamond Elite phone number is found? Thatt is supposed to be a benefit but it is listed no where. I have been trying to contest a double charge in Santiago, Chile and no one answers any phones international or stateside

By: Garry

Garry — Fri, 24 Feb 2023 10:32:29 +0000

Hi there, I have a question and would like to seek you guys’ advice. I am a diamond plus memeber (star alliance gold) with Asiana. Unfortunately Asiana would be acquired by Korea Air and therefore i am expecting they will exit Star Alliance and join the Skyteam. In this situation, i have to start from scratch with a star alliance progran. From your point of view, which program is the best so far in terms of ease to obtain the Gold status and the length of the status? Thank you. Gary

By: Christopher Barton

Christopher Barton — Wed, 22 Feb 2023 09:38:33 +0000

Here’s a good one for you to poke at. I booked a hotel on points under the Mr and Mrs Smith envelope under IHG on 3rd January, with an upfront statement that if I cancelled within 30days of the stay then I’d only be refunded in points. As I booked on points for the two nights of 17/18 February, I thought fair enough, I’ve used 27500 for each night therefore not a problem.
On having to cancel on the 10th February due to a separate issue, the system returned Zero points. I then waited a few days for the usual points lag and saw nothing. On contacting the IHG helpline, the the answer was that they’d look into it but that the policy was a zero reward points return also if within 30 days, it’s stated nowhere that I can find in either the IHG smallprint or indeed that on the hotels individual blurb spcifically.
If its the attached statement, it’s not particularly obvious about the points. This seems somewhat disingenuous. IHG member number is 182273774, I’m a diamond elite ambassador. Currently at about 570,000 points, it’s not so much about the points as the principle.
Thanks
Chris

By: Kostas LIAPIS

Kostas LIAPIS — Sat, 18 Feb 2023 08:15:30 +0000

Any airline give bonus if we transfer AMEX rewards ??? Last year Qatar offer 50% bonus

By: Donna

Donna — Fri, 17 Feb 2023 15:37:53 +0000

Does anyone know how to convert Starwood pts to Bonvoy?

By: 정예원

정예원 — Mon, 13 Feb 2023 00:01:26 +0000

Request for cancellation and refund of subscription

My credit card payment cancellation receipt has not been confirmed.

Please send us the payment cancellation receipt for USD 39.99 approved on January 14, 2023.

Last 4 digits of Card: 4829
Subscription #: 1658574777
Date of Charge: 2023-01-14

By: Denise

Denise — Wed, 08 Feb 2023 14:10:57 +0000

I signed my husband up for the Marriott-Uber promotion in December. I linked his accounts as instructed but the 3,000 bonus Marriott points have never arrived. Anybody else get theirs?

By: AO

AO — Sun, 08 Jan 2023 21:02:39 +0000

HI folks, just noticed today that Rakuten shows a different USD exchange rate amount for Hilton cash booking made for a stay.

According my notes the reservation was $340 per google exchange rate, Rakuten shows Hilton used a 3% markup and valued it $350 instead.