SPG launched a new promo earlier this week (access my piece here) to celebrate the launch of the new partnership with Virgin Australia’s Velocity program.
Now, SPG has quietly changed the Terms and conditions of the promotion without communicating anything to the members that signed up for it.
Previously, the number of Starpoints you could earn was unlimited and only maxed at 6,000 bonus points per stay (6-nights). You could have had unlimited number of 2, 4, or 6 nights stays during the promotional period and collected 2,000 bonus Starpoints for every two nights.
Original:
- 2000 Starpoints per two (2) eligible nights will be credited to the member’s account within 4-6 weeks following the close of the promotion. A member can earn up to 6000 Starpoints per stay as a maximum.
Updated:
- 2000 Starpoints per two (2) eligible nights will be credited to the member’s account within 4-6 weeks following the close of the promotion. A member can earn up to 6000 Starpoints for this promotion as a maximum.
Now, SPG has decided that they won’t offer more than 6,000 Starpoints total during the promotional period, regardless of the number of eligible stays or nights you may have.
The email confirmation that you get for registering this promotion still contradicts this T&C’s change.
There is still no requirement for being in APAC or having to register for Velocity to take advantage of this bonus Starpoints offer.
Here are the participating properties:
Westin
- The Westin Resort Guam
- The Westin Sydney
- The Westin Melbourne
- The Westin Dhaka
- The Westin Hefei Baohe
- The Westin Beijing Chaoyang
- The Westin Beijing Financial Street
- The Westin Chongqing Liberation Square
- The Westin Fuzhou Minjiang
- The Westin Xiamen
- The Westin Guangzhou
- The Westin Pazhou
- The Westin Shenzhen Nanshan
- The Westin Haikou
- The Westin Qingshui Bay Resort
- The Westin Sanya Haitang Bay Resort
- ” target=”_blank” rel=”3577″>The Westin Wuhan Wuchang
- The Westin Nanjing
- The Westin Changbaishan Resort
- The Westin Xian
- The Westin Qingdao
- The Westin Bund Center, Shanghai
- The Westin Tianjin
- The Westin Ningbo
- The Westin Zhujiajian Resort, Zhoushan
- The Westin Denarau Island Resort & Spa, Fiji
- The Westin Hyderabad Mindspace
- The Westin Gurgaon, New Delhi
- The Westin Sohna Resort & Spa
- The Westin Bekal Resort & Spa
- The Westin Mumbai Garden City
- The Westin Pune Koregaon Park
- The Westin Chennai Velachery
- The Westin Resort Nusa Dua, Bali
- The Westin Ubud Resort & Spa
- The Westin Nagoya Castle
- The Westin Awaji Island Resort & Conference Center
- pertyId=1427&ES=AP_PWWLP_VA2014_HP_EN” target=”_blank” rel=”1427″>The Westin Miyako Kyoto
- The Westin Sendai
- The Westin Osaka
- The Westin Tokyo
- The Westin Chosun, Busan
- The Westin Chosun Seoul
- The Westin Resort, Macau
- The Westin Kuala Lumpur
- The Westin Langkawi Resort & Spa
- The Westin Singapore
- The Westin Taipei
- The Westin Grande Sukhumvit, Bangkok
- The Westin Siray Bay Resort & Spa, Phuket
Sheraton
- Sheraton Laguna Guam Resort
- Sheraton on the Park
- Sheraton Mirage Resort & Spa Gold Coast
- Sheraton Noosa Resort & Spa
- Sheraton Mirage Port Douglas Resort
- Sheraton Melbourne Hotel
- Sheraton Hefei Xinzhan Hotel
- Sheraton Beijing Dongcheng Hotel
- ” target=”_blank” rel=”175″>The Great Wall Sheraton Hotel Beijing
- Sheraton Chongqing Hotel
- Sheraton Fuzhou Hotel
- Sheraton Xiamen Hotel
- Sheraton Dongguan Hotel
- Sheraton Shunde Hotel
- Sheraton Guangzhou Hotel
- Sheraton Guangzhou Huadu Resort
- Sheraton Bailuhu Resort, Huizhou
- Sheraton Huizhou Beach Resort
- Sheraton Qingyuan Lion Lake Resort
- Sheraton Shantou Hotel
- Sheraton Dameisha Resort, Shenzhen
- Sheraton Shenzhen Futian Hotel
- Sheraton Zhongshan Hotel
- Sheraton Guilin Hotel
- Sheraton Guiyang Hotel
- Sheraton Haikou Resort
- Sheraton Sanya Haitang Bay Resort
- Sheraton Sanya Resort
- Sheraton Shenzhou Peninsula Resort
- Sheraton Langfang Chaobai River Hotel
- ” target=”_blank” rel=”3879″>Sheraton Qinhuangdao Beidaihe Hotel
- Sheraton Daqing Hotel
- Sheraton Changde Wuling Hotel
- Sheraton Changsha Hotel
- Sheraton Hohhot Hotel
- Sheraton Changzhou Wujin Hotel
- Sheraton Changzhou Xinbei Hotel
- Sheraton Jiangyin Hotel
- Sheraton Nanjing Kingsley Hotel & Towers
- Sheraton Wuxi Binhu Hotel
- Sheraton Zhenjiang Hotel
- Sheraton Changbaishan Resort
- Sheraton Changchun Jingyuetan Hotel
- Sheraton Jinzhou Hotel
- Sheraton Shenyang South City Hotel
- Sheraton Xian Hotel
- Sheraton Xian North City Hotel
- Sheraton Jinan Hotel
- Sheraton Qingdao Jiaozhou Hotel
- Sheraton Qingdao Licang Hotel
- Sheraton Yantai Golden Beach Resort
- ” target=”_blank” rel=”3372″>Sheraton Shanghai Hongkou Hotel
- Sheraton Shanghai Hongqiao Hotel
- Sheraton Shanghai Jiading Hotel
- Sheraton Shanghai Pudong Hotel & Residences
- Sheraton Shanghai Waigaoqiao Hotel
- Sheraton Chengdu Lido Hotel
- Sheraton Jiuzhaigou Resort
- Sheraton Tianjin Binhai Hotel
- Sheraton Tianjin Hotel
- Sheraton Urumqi Hotel
- Sheraton Hangzhou Wetland Park Resort
- Sheraton Huzhou Hot Spring Resort
- Sheraton Ningbo Hotel
- Sheraton Qiandao Lake Resort
- Sheraton Shaoxing Keqiao Hotel
- Sheraton Wenzhou Hotel
- Sheraton Zhoushan Hotel
- Sheraton Resort & Spa, Tokoriki Island, Fiji
- Sheraton Denarau Villas
- Sheraton Fiji Resort
- Sheraton Hong Kong Hotel & Towers
- ” target=”_blank” rel=”3110″>Sheraton Bangalore Hotel at Brigade Gateway
- Sheraton New Delhi Hotel
- Sheraton Udaipur Palace Resort & Spa
- Sheraton Park Hotel & Towers, Chennai
- Sheraton Bali Kuta Resort
- Sheraton Surabaya Hotel & Towers
- Sheraton Bandara Hotel
- Sheraton Lampung Hotel
- Sheraton Bandung Hotel & Towers
- Sheraton Senggigi Beach Resort
- Sheraton Mustika Yogyakarta Resort & Spa
- Sheraton Grande Tokyo Bay Hotel
- Sheraton Hiroshima Hotel
- Sheraton Sapporo Hotel
- Kobe Bay Sheraton Hotel & Towers
- Yokohama Bay Sheraton Hotel & Towers
- Sheraton Grande Ocean Resort
- Sheraton Miyako Hotel Osaka
- Sheraton Miyako Hotel Tokyo
- Sheraton Incheon Hotel
- Sheraton Grande Walkerhill
- ” target=”_blank” rel=”3569″>Sheraton Seoul D Cube City Hotel
- Sheraton Macao Hotel, Cotai Central
- Sheraton Imperial Kuala Lumpur Hotel
- Sheraton Langkawi Beach Resort
- Sheraton Maldives Full Moon Resort & Spa
- Sheraton Towers Singapore
- Sheraton Grande Taipei Hotel
- Sheraton Hsinchu Hotel
- Royal Orchid Sheraton Hotel & Towers
- Sheraton Hua Hin Resort & Spa
- Sheraton Krabi Beach Resort
- Sheraton Pattaya Resort
- Sheraton Hua Hin Pranburi Villas
- Sheraton Hanoi Hotel
- Sheraton Saigon Hotel & Towers
- Sheraton Nha Trang Hotel & Spa
W Hotels
St Regis
Le Meridien
- Le Méridien Angkor
- Le Méridien Chongqing, Nan’an
- Le Méridien Xiamen
- Le Méridien Shimei Bay Beach Resort & Spa
- Le Méridien Zhengzhou
- Le Méridien Yixing
- ” target=”_blank” rel=”3447″>Le Méridien Qingdao
- Le Méridien She Shan Shanghai
- Le Royal Méridien Shanghai
- Le Méridien Cyberport
- Le Méridien Bangalore
- Le Méridien Kochi
- Le Méridien Mahabaleshwar Resort & Spa
- Le Méridien Pune
- Le Méridien New Delhi
- Le Méridien Jaipur
- Le Royal Méridien Chennai
- Le Méridien Coimbatore
- Le Méridien Bali Jimbaran
- Le Méridien Jakarta
- Le Méridien Kota Kinabalu
- Le Méridien Kuala Lumpur
- Le Méridien Ile des Pins
- Le Méridien Nouméa
- Le Méridien Taipei
- Le Méridien Bangkok
- Le Méridien Suvarnabhumi, Bangkok Golf Resort & Spa
- ” target=”_blank” rel=”1846″>Plaza Athénée Bangkok, A Royal Méridien Hotel
- Le Méridien Chiang Mai
- Le Méridien Chiang Rai Resort, Thailand
- Le Méridien Khao Lak Beach & Spa Resort
- Le Méridien Koh Samui Resort & Spa
- Le Méridien Phuket Beach Resort
Luxury Collection
- The Royal Begonia, a Luxury Collection Resort, Sanya
- The Castle Hotel, a Luxury Collection Hotel, Dalian
- The Hongta Hotel, a Luxury Collection Hotel, Shanghai
- Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
- The Astor Hotel, a Luxury Collection Hotel, Tianjin
- ITC Kakatiya, a Luxury Collection Hotel, Hyderabad
- ITC Windsor, a Luxury Collection Hotel, Bengaluru
- ITC Gardenia, a Luxury Collection Hotel, Bengaluru
- ITC Grand Central, a Luxury Collection Hotel, Mumbai
- ITC Maratha, a Luxury Collection Hotel, Mumbai
- ITC Maurya, a Luxury Collection Hotel, New Delhi
- ITC Rajputana, a Luxury Collection Hotel, Jaipur
- ITC Grand Chola, a Luxury Collection Hotel, Chennai
- ” target=”_blank” rel=”422″>ITC Mughal, a Luxury Collection Hotel, Agra
- ITC Sonar, a Luxury Collection Hotel, Kolkata
- The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali
- The Sarasvati, a Luxury Collection Resort, Bali
- Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
- The Andaman, a Luxury Collection Resort, Langkawi
- Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok
- Vana Belle, a Luxury Collection Resort, Koh Samui
- The Naka Island, a Luxury Collection Resort & Spa, Phuket
Four Points
- Four Points by Sheraton Sydney, Darling Harbour
- Four Points by Sheraton Brisbane
- Four Points by Sheraton Geelong
- Four Points by Sheraton Perth
- Four Points by Sheraton Dhaka, Gulshan
- Four Points by Sheraton Hefei, Shushan
- Four Points by Sheraton Beijing, Haidian Hotel & Serviced Apartments
- Four Points by Sheraton Guangzhou, Dongpu
- Four Points by Sheraton Shenzhen
- Four Points by Sheraton Bijie
- Four Points by Sheraton Hainan, Sanya
- ” target=”_blank” rel=”3538″>Four Points by Sheraton Shenzhou Peninsula
- Four Points by Sheraton Langfang, Guan
- Four Points by Sheraton Luohe
- Four Points by Sheraton Lianyungang
- Four Points by Sheraton Suzhou
- Four Points by Sheraton Taicang
- Four Points by Sheraton Yangzhou, Hanjiang
- Four Points by Sheraton Qingdao, Chengyang
- Four Points by Sheraton Qingdao, Huangdao
- Four Points by Sheraton Tai’an
- Four Points by Sheraton Shanghai, Daning
- Four Points by Sheraton Shanghai, Pudong
- Four Points by Sheraton Lhasa
- Four Points by Sheraton Hangzhou, Binjiang
- Four Points by Sheraton Taizhou, Yuhuan
- Four Points by Sheraton Visakhapatnam
- Four Points by Sheraton Ahmedabad
- Four Points by Sheraton Bengaluru, Whitefield
- Four Points by Sheraton Navi Mumbai, Vashi
- Four Points by Sheraton Hotel & Serviced Apartments, Pune
- Four Points by Sheraton New Delhi, Airport Highway
- Four Points by Sheraton Jaipur, City Square
- Four Points by Sheraton Dehradun
- Four Points by Sheraton Kuching
- Four Points by Sheraton Langkawi Resort
- Four Points by Sheraton Penang
- Four Points by Sheraton Sandakan
- Four Points by Sheraton Taipei, Zhonghe
- Four Points by Sheraton Bangkok, Sukhumvit 15
Aloft Hotels
- Aloft Beijing, Haidian
- Aloft Nanhai, Foshan
- Aloft Zhengzhou Shangjie
- Aloft Zhengzhou Zhengdong New District
- Aloft Yancheng
- Aloft Dalian
- Aloft Haiyang
- Aloft Ahmedabad SG Road
- Aloft Bengaluru Cessna Business Park
- Aloft Bengaluru Whitefield
- Aloft Chandigarh Zirakpur
- VA2014_HP_EN” target=”_blank” rel=”3276″>Aloft Chennai OMR – IT Expressway
- Aloft Coimbatore Singanallur
- Aloft Kuala Lumpur Sentral
- Aloft Bangkok Sukhumvit 11
Conclusion
It is really bad form for SPG trying to sneakily change the T&C’s of the promotion that they have already launched and members have made bookings for.
The email confirmation that you get for registering this offer uses the word ALL that clearly communicates that there is no limit on the number of Starpoints you can earn for this offer.
SPG should man up and honor the original terms and conditions of this promotion.
Here are the updated terms and conditions:
- Bonus Starpoint offer valid only at participating hotels and resorts in Asia Pacific. To view a list of participating properties, visit “>http://www.spg-asiapacific.com/velocity/en/participating.html.
- Bonus Starpoint Offer is valid for eligible stays completed between February 17, 2014 and May 17, 2014.
- A minimum stay of two eligible nights is required to qualify.
- 2000 Starpoints per two (2) eligible nights will be credited to the member’s account within 4-6 weeks following the close of the promotion. A member can earn up to 6000 Starpoints for this promotion as a maximum.
- To participate in this Bonus Starpoint offer, Velocity members must register online at www.spg-asiapacific.com/velocity by March 31, 2014 and be a member of the Starwood Preferred Guest (“SPG”) Program. If Velocity member is not a member of the SPG Program, a free membership may be obtained at www.spg.com.
- An eligible stay is defined as two or more consecutive nights paying a qualifying rate in the same hotel regardless of the number of check-in or check-outs that occur and post to the member’s Starwood Preferred Guest® account.
- A qualifying rate is any rate that is eligible to earn Starpoints in the Starwood Preferred Guest program as defined in the SPG Terms & Conditions.
- Starpoints® earned in the SPG program can then be transferred to valid Velocity accounts at the exchange rate of 1 Starpoint = 1 Velocity Point. Member will receive 5,000 bonus Velocity Points for every 20,000 Starpoints transferred to Velocity. Once Starpoints have been transferred to Velocity Program Frequent Flyer, they cannot be returned to the Starwood Preferred Guest account.
- All promotions are subject to the Starwood Preferred Guest program terms and conditions, which are subject to change without notice, and can be found at SPG.com.
- Offer not applicable to groups.
- Not to be combined with other offers or promotions.
- Not responsible for omissions or typographical errors unless otherwise provided under applicable laws to the contrary.
- Void where prohibited by law.
- Subject to applicable laws, Starwood reserves the right to modify or discontinue this offer at any time.
- Starpoints, SPG, Preferred Guest, Sheraton, Four Points, W Hotels, Aloft, Le Meridien, The Luxury Collection, Element, Westin, St. Regis and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.
- To earn and redeem Velocity Points you must be a member. Velocity membership and Points earn and redemption are subject to the Member Terms and Conditions available at www.velocityfrequentflyer.com, as amended from time to time.
Restaurants and Bars Offer
- Restaurant & Bar discount offer is only is valid at participating restaurants and bars at participating Starwood Hotels & Resorts in Australia. Participating list can be found “>http://www.spg-asiapacific.com/velocity/en/participating-fnb.html
- Restaurant & Bar offer is valid until May 31, 2014
- The Restaurant & Bar discount offer is only valid for Velocity members of the Virgin Australia Program for members of Velocity, the Frequent Flyer Program of Virgin Australia. A valid Velocity membership card is required must be presented at time of purchase to receive these offers.
- Percentage discount varies by participating restaurant and bar. Please visit “>http://www.spg-asiapacific.com/velocity/en/participating-fnb.html to see applicable discount for each participating restaurant and bar.
- Discount is applicable on food only. Discount is not applicable to breakfast or beverages. Breakfast may be defined differently by venue. Please contact the venue directly for any questions on how breakfast is defined.
- Discount must be requested in the restaurant at the time of settling the bill, even if applying charges to one’s room; cannot be applied at the front desk.
- Discount not applicable in conjunction with additional restaurant or hotel specific promotions.
- Discount excludes applicable service charges, taxes, and gratuities.
- Service charges and taxes will be charged on retail prices.
- Discount has no cash value.
- Velocity member must be present to receive the discount.
- Blackout dates and other restrictions may apply.
- Offer not applicable to groups.
- Not to be combined with other offers or promotions.
- Not responsible for omissions or typographical errors unless otherwise provided under applicable laws to the contrary.
- Void where prohibited by law.
- Subject to applicable laws, Starwood reserves the right to modify or discontinue this offer at any time.
- Starpoints, SPG, Starwood Preferred Guest, Sheraton, Four Points, W Hotels, Aloft, Le Méridien, The Luxury Collection, Element, Westin, St. Regis and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.